Terms of Service

1. Introduction and acceptance

These Terms of Service (“Terms”) are a legal agreement between you and AltenUp (“we”, “us”, or “our”), the operator of the AltenUp marketplace. By creating an account, making a purchase, or otherwise using the service, you agree to these Terms. If you do not agree, do not use the service.

If you are using AltenUp on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

2. What we provide

AltenUp is a marketplace for digital products, including templates, AI resources, planners, business tools, e-books, guides, and related downloadable content. All items are delivered digitally; no physical products are shipped.

3. Accounts and security

You must provide accurate information when creating an account and keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

4. Acceptable use

You agree not to misuse the service. This includes, but is not limited to:

• Using the service for any unlawful purpose.
• Engaging in fraud, spam, phishing, or other deceptive practices.
• Infringing intellectual property rights or distributing unauthorised copies of products.
• Attempting to interfere with the security, availability, or performance of the service.
• Reverse engineering, scraping, or probing the service without authorisation.
• Reselling, redistributing, or sublicensing purchased products except as permitted by the applicable product license.

5. Intellectual property

AltenUp and its licensors own all rights, title, and interest in the service itself, including software, branding, documentation, and design. When you purchase a product, you receive the rights granted by that product’s license, which may vary by listing. Unless the license expressly allows it, you may not reproduce, modify, distribute, or publicly display the product beyond your own permitted use.

6. Payment, billing and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are handled by Paddle and are governed by Paddle’s Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms. By completing a purchase, you agree to those terms as they apply to the transaction.

All prices are displayed in the currency shown at checkout and are subject to applicable taxes. We reserve the right to change pricing at any time, but changes will not affect orders already placed.

7. Service availability

We aim to keep the service available and error-free, but we do not guarantee uninterrupted or error-free performance. We may suspend access temporarily for maintenance, security, or other operational reasons.

8. Termination and suspension

We may suspend or terminate your access if you materially breach these Terms, fail to pay amounts due, create a security or fraud risk, or repeatedly or seriously violate our policies. Upon termination, your right to use the service ends immediately, but provisions that by their nature should survive termination will continue to apply.

9. Warranties and disclaimers

The service and all products are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that every product will meet your specific needs or that use will be uninterrupted.

10. Liability

To the extent permitted by law, our total liability arising out of or relating to these Terms or the service is limited to the amount you paid us in the six months preceding the claim. We are not liable for indirect, consequential, incidental, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury where required by law.

11. Indemnity

You agree to indemnify and hold harmless AltenUp and its representatives from any claims, damages, or expenses arising out of your use of the service, your content, or your violation of these Terms.

12. Governing law and disputes

These Terms are governed by the laws of the jurisdiction where AltenUp is established, without regard to conflict-of-law principles. Any dispute arising from these Terms or the service shall be resolved in the courts of that jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on this page with the “Last updated” date. Continued use of the service after changes means you accept the revised Terms.

14. Contact

For questions about these Terms, please contact us through the details on our Contact page.